Terms and Conditions

1.GENERAL(i) These Conditions shall govern all transactions into which Solon Security Ltd (‘Solon’) enters with its customers.(ii) In these Conditions ‘customer’ shall mean the other party to any quotation, offer, order or contract with or by Solon, ‘the goods’ shall mean products manufactured or sold or services performed by Solon or by the customer.’ Invoice’ shall mean the document dispatched to the customer requiring payment & containing specifically or by inference these Conditions;’ Proforma Invoice’ shall mean an invoice sent by Solon to the customer requiring payment to Solon before dispatch of goods;’ Order’ shall mean the goods requested by the customer either by fax, e mail or by post on the customer’s official order form or company letterhead;’ Consignment Note’ shall mean the document accompanying the goods in their dispatch & delivery from Solon to the customer & on which the customer signs for receipt of goods on delivery;

‘ Delivery Note’ shall mean the document accompanying goods & on which Solon lists the goods dispatched against the customer’s order.

(iii) No conditions or stipulations in or attached to any form of order submitted by the customer, or otherwise sought to be imposed by the customer, & which are inconsistent with the conditions or which purport to add to or modify them in any way shall have any effect.

(iv) No person in the employment of Solon or acting or purporting to act as an agent of Solon has the authority to accept orders or supply goods on any conditions other than these conditions or to vary these conditions in any way whatsoever, except by written agreement between the customer & a Director of Solon.

(v) No previous dealings or course of conduct between Solon & any customer shall vary or replace or prevail over these Conditions in any circumstances.


(i) All prices listed in the Solon Price List are correct at the time of publication of the current edition thereof. Solon will make all reasonable endeavors to ensure that goods are available at these prices. Solon Security Ltd cannot be held responsible if supplies are unobtainable or otherwise un-saleable.

(ii) All quotations are made at current prices listed in the current edition of the Solon Price List but such quotations are only valid until the expiration date specified on the quotation.

(iii) The prices quoted on Proforma invoices are only valid for the period specified thereon. If no period is specified thereon then the prices quoted are valid until the end of the calendar month in which the invoice was raised.

(iv) All prices quoted on invoices including Proforma invoices are subject to the addition of Value Added Tax at the rate current at the time of dispatch.


(i) Customers who wish to open credit facilities shall apply in writing to Solon, quoting the credit limit required & the names & addresses of two current commercial references.

(ii) Solon retains the right to decline any application for credit facilities without giving any reason.

(iii) Credit accounts are subject to settlement by the customer within 30 days from date of invoice. When payment is overdue Solon reserves the right to charge interest on the amount overdue at such rate as may be permitted by law from time to time.

(iv) When a credit customer is in default in the payment of any account then all sums owed to Solon by the customer on any account whatsoever become immediately due & payable in full.

(v) If the customer has no credit account, Solon will accept payment from the customer by bank transfer, cheque or major debit/credit cards.

(vi) Where a cheque is offered by the customer in payment for goods, Solon reserves the right to delay the dispatch of the goods pending the clearance of that cheque.

(vii) If for any reason the customer disputes the payment of any invoice, not withstanding this, they shall still pay all other invoices when they become due.


(i) Such goods shall remain the sole & absolute property of Solon as legal & equitable owner until such a time as the customer shall have paid Solon the agreed price in full together with the full price of any other goods the subject of any other contract with Solon.

(ii) The customer undertakes to inform Solon of any occurrence such as might compromise its right of ownership.

(iii) The customer acknowledges that they are in possession of goods solely as bailee for Solon until such time as the full price is paid to Solon together with the full price of any goods that are subject to any other contract with Solon.

(iv) The customer’s right to possession of the goods shall cease if they, not being a company, commit an available act of bankruptcy of if they, being a company, do anything or fail to do anything which would entitle any person to present a petition for winding-up. Solon may for the purpose of recovery of its goods enter upon any premises where they are stored or where they are reasonably thought to be stored & may repossess the same.


(i) Solon reserves the right to charge carriage on deliveries as appropriate.

(ii) We will contact you if the total weight of your order is over 150kg to make arrangements for delivery on a pallet. You will need a forklift truck to offload the pallet. For customers without a forklift truck we will dispatch your order on a vehicle with a tail-lift c/w manual pump truck to offload the pallet for you. You will need to arrange manpower to take the boxes off the pallet.

(iii) Delivery dates are given in good faith by Solon to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the times stated in any communication by & on behalf of Solon.

(iv) No liability for direct or consequential loss or damage arising from delay in the delivery of goods, including without prejudice to the generality of the foregoing any delays due to any Act of God, war, civil disturbance, strikes, lock-outs or any act outside Solon’s control, will be accepted.

(v) The customer shall : –

a) Check all goods delivered & sign the delivery note for the goods in the presence of the driver;
b) Mark any discrepancies between number of boxes received against number of boxes indicated on the consignment note prior at the time of signing; &
c) Refuse any goods found to be damaged & mark the consignment note accordingly.

(vi) Any claims over damaged goods or discrepancies between the goods listed on the delivery note & the goods delivered to the customer must be submitted to Solon with the full particulars of the order, the delivery note & any other relevant information in writing within two working days of the delivery, failing which Solon cannot accept liability. The submission of a claim within this time limit does not necessarily mean that Solon will accept liability in relation to such claim. A consignment note signed ‘unexamined’ is not sufficient to uphold a claim,

(vii) If the customer does not receive the goods within 14 days of the date of invoice, they are required to notify Solon immediately thereafter; otherwise no liability can be accepted.


(i) Unless specifically stated or advertised, Solon gives no guarantee or warranty on goods supplied by Solon other than that given by the manufacturers concerned or as provided with the orders.

(ii) Solon does not accept liability for consequential loss or damage arising from goods supplied by Solon.

(iii) All description, weights & dimensions issued by Solon are approximate only & are intended only to present to intending customers a general description of the goods to which they refer, & no warranties or representations are given or should be inferred there from.

(iv) Where advertised so, Solon Security Ltd / Solon Group (“Solon“) warrants that products will be free of defects in material and workmanship for 12 months from the date of purchase. This warranty is limited to repair or replacement at Solon’s option.

This warranty does not cover damage caused by modification, disassembly, abuse or misuse, wear and tear, improper installation, application, storage, or fault or negligence of a party other than Solon. Solon will not be automatically responsible for incurred costs of products.

Warranty claims are accepted from the direct purchaser only i.e. not from the secondary end user. Dated proof of purchase and all other information requested is required throughout until process completion. Final judgement of warrantable failure is solely at the discretion of Solon Security Ltd.

Solon makes no other warranty, express or implied, of merchantability or fitness for a particular purpose. In no event shall Solon be liable for loss of use, lost profits, theft, property damage, special, incidental or consequential damages.


(i) Solon’s trading policy is only to supply customers against official customer orders. The proper control & authorisation of official orders is deemed to be the responsibility of the customers. Solon cannot accept any liability for either the incorrect use or abuse of customer official orders.

(ii) Solon reserves the right at anytime & without explanation to:

a)    Refuse to accept an order
b) Cancel an order
c) Suspend deliveries against an order whether or not an account is in arrears
d) Refuse cancellation of an order
e) Cancel unexecuted installments of an order

(iii) No variation of an order will be recognised unless otherwise agreed by Solon in writing.

(iv) All orders must be confirmed in writing by the customers & duly authorised.

(v) Solon retains the right to levy a handling charge where a customer cancels an order.

(vi) Where an order involves bespoke work specific to a customer, including own brand printing, the customer cannot cancel the order & if they do, Solon reserves the right to invoice the order in full, whether it has been delivered or not.


(i) Please contact us for a Customer Returns number if you need to send anything back to us for repair or assessment. Goods will be rejected without this number. Where Solon have made an error or the issue is warranty related we will issue you with a Customer Returns number and arrange to collect the goods without charge. Our carrier will make two attempts to make this collection after which charges will apply or we may request that you arrange your own carrier to deliver the goods to us.

(ii) Goods returned for credit must be accompanied by a delivery note quoting the number of Solon’s invoice against which the goods were originally supplied & the reason for return.

(iii) Solon reserves the right to refuse any returns or refuse any credit for non-faulty returned goods, should those goods in anyway be unfit for resale. Unfit for resale being entirely at the discretion of Solon.

(iv) Solon reserves the right to invoice a restocking charge for any non-faulty returned goods.

(v) Goods returned & found to be faulty will be replaced or credited at Solon’s discretion & the costs of returning these items will be refunded by Solon.

(vi) No liability can be accepted for loss or damage to goods returned by the customer.

(vii) If there is a discrepancy between goods advised as returned & the actual goods received, Solon will only credit the goods actually received.


The copyright & all other intellectual property rights in all articles, lists, drawings, descriptions & other information produced by Solon shall remain the property of Solon.

10. LAW

These conditions are subject to & shall be construed in accordance with the Laws of England & the parties submit to the non-exclusive jurisdiction of the Courts of England & Wales.

Last updated February 2024