Privacy Policy

In Line With The GDPR Regulations That Came Into Effect On 25 May 2018, We Made Some Changes To Our Privacy Policy, In Order To Be Fully Compliant And Offer Our Customers Complete Peace Of Mind. The Full Policy Can Be Found Below.

Protecting Your Privacy

Your privacy is important to us. Our commitment to privacy has not changed. This Privacy Notice has been written to make it easier to read and to address new global requirements which come into effect on May 25th 2018. It is likely that we will need to change this Privacy Notice from time to time. The latest version is available on our website under the Legal section or by contacting for a copy.

This Privacy Notice applies to the use and processing of personal information collected and used by Solon Security Ltd or companies owned by Solon Security Ltd, such as F4 Enterprises Ltd.

The phrases “Solon”, “us” or “we” shall, when used herein, mean those members of the Solon Security Ltd Group.

This Privacy Notice is applicable to customers, suppliers. There is a separate Privacy Notice for Staff.

Information Solon Collects

We collect personal information about you from a variety of sources. This includes information we collect directly from you; when you email us or contact us via any other electronic format; when you visit our stand at an exhibition and complete a Contact Sheet; information your Head Office or Buying Group gives us; information we collect when you place an order directly with us or on one of our websites; information you give us if you subscribe to our newsletter via the website.

The Legal Bases We Rely On Are:

Consent – if you give us your specific consent to contact you, for example when you tick a box to receive email newsletters. You can revoke this consent at any time.

Contract – to fulfil our contractual obligations to you, for example if you place an order with us and you specify a private delivery address, or you give us your name and mobile number for contact purposes.

Legal compliance – if the law requires us to collect and process your data, for example if we need to pass on details of people involved in fraud or other criminal activity affecting Solon to law enforcement agencies.

Legitimate interest – where it might reasonably be expected we can use your data as part of running our business, for example we may use your purchase history to send you our newsletter, or information about offers of products we think may be of interest to you, or to send you our annual catalogue.


The Types Of Information We Collect

  • For orders placed with us directly (normally by email or telephone) we will collect your name and title; email address; a postal address (which may be a private address if you request this); telephone and/or fax number; and payment information (such as credit card) where relevant.
  • If you register an account with us on one of our websites we will collect your name, title, email address, delivery address. If you subsequently place an order on one of our websites we will also collect information about your purchase and we may use this to analyse trends and to tailor future communications with you. If you subscribe to our newsletter via the website we will collect your email address.
  • For organisations to whom we would like to market our products, using the basis legitimate interests, we may collect the name, email address and/or telephone number of the person responsible for purchasing or decision-making in that company/branch/site. Sometimes this information has been given to us by your head office or the buying group you are a member of. We may obtain or check this information from publicly available sources (such as your own website) or the internet from time to time.
  • We collect details of any comments or complaints you make and this may include notes on conversations we have with you.
  • We use cookies on our websites to enhance your customer experience, see later section called How we use Cookies


How We Use This Information

We use this information to create and manage your account so that we can provide you with an efficient service when you have requested a quotation or placed an order with us.

We might also use this information to send you information on related products/services that we think may be of interest to you. You can opt out of this service at any time.

If your Head Office has agreed a contractual service/special pricing with us, we will use your information to let you know about our products and services and how you can place orders.

From time to time we are required by law to contact you and update you on legal matters, for example, changes to our service or updates to our Privacy Notice or product recalls. These service messages will not include any promotional content and we do not require your prior consent because in contacting you we are fulfilling our legal obligations to you (see section on legal bases above)

For Suppliers, we use this information to send you Purchase Orders, quotation requests, enquiries etc for goods we may wish to purchase from you. We also use this information to contact you generally for business purposes, eg catalogue request, product information, customer service queries.


How We Use Cookies

Cookies Are Very Small Text Files That Are Stored On Your Computer When You Visit Some Websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website:

The website will remember:
– what is in your shopping basket;
– where you are in the order process
– that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not strictly necessary,but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously)

Functional Cookies
The website will offer live chat support (if available) and track the pages you visit via Google Analytics

Targeting Cookies
The website will allow you to share pages with social networks such as Facebook (if available) and allow you to share pages via Add This (if available)
To view the “Add This” Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the “Opt out” button.

This website will not:

  • Share any personal information with third parties


Information Sharing

We do not sell your personal information to anyone.

We may share your information with another member of the Solon group.

We may share your information with third-parties who perform services on our behalf. For instance, to fulfil our contractual obligation to you or to help us to deliver marketing to you.

We do not send your personal information to any third-party service providers located outside the European Economic Area (“EEA”)

We may share your information with a successor to all or part of our business. For instance, if the business, or a part of the business, is sold, we may share your personal information with the successor as part of the hand-over.

We will share your information if we think we have to in order to comply with any laws or protect ourselves. For instance, if this is required during by a government body or investigatory body, or if we are investigating potential fraud.


Third-Party Service Providers 

We engage third-party providers to perform a variety of business operations on our behalf. In so doing, we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform the services we request, and we require them to protect this information appropriately and not use it for any other purpose.

Examples of third-party service providers are:

  • Operational companies such as delivery couriers who deliver your orders and/or collect goods from you
  • IT companies who support our business systems and website(s)
  • Marketing automation platforms, such as MailChimp, who send out newsletters etc on our behalf via email
  • Mailing companies who deliver our catalogues / mailshots, in physical format


Other Situations

We may transfer or otherwise process your personal information:

  • As part of the sale of a Solon brand to another company
  • To protect, defend or exercise the rights and property of Solon (including enforcing our Terms and Conditions)
  • When required by law and/or government authorities


Personal Information Retention Period

We keep personal information to do with your orders and our contractual obligations in our business system and we do not currently delete this data. We do however shred all written correspondence (eg orders, print outs) after the legal period required for keeping this information. We shred any credit card information you give us as soon as the card payment has been processed on our credit card machines. We keep contact information (names, email addresses) in our business systems and these can be deleted or redacted (made anonymous) on request, provided there is no legal requirement to keep the information. See below for how to contact us to have this information deleted/redacted.


Your Rights And Access To The Information We Hold About You

To the extent provided by applicable law, you have certain rights in respect of the management of the personal data we hold about you. 

  • You can ask us to tell you where we hold your information. We must comply with this request free of charge in most cases.
  • You can ask us to correct personal data where it is incorrect, out of date or incomplete
  • You can ask for certain information to be deleted or redacted (replaced by unidentifiable markers) where this does not contravene existing law.
  • You can ask us to stop using your personal data for direct marketing
  • You can unsubscribe from any newsletters you receive using the Unsubscribe option at the bottom of any email you receive or by contacting us directly at
  • You can change your details and password for online accounts but you cannot delete your account record. You can contact us and ask us to do this for you. Please either telephone us on 01352 762266 or email us at


How To Contact Us

You Can Contact Us To Request To Exercise These Rights As Follows:

  • In writing to Solon Security Ltd or F4 Enterprises Ltd, Unit 40 Manor Industrial Estate, Flint, CH6 5UY
  • by email
  • by telephoning customer services: Solon 01352 762266, F4 Enterprises 01352 736120

Any Concerns You May Have

If you have any concerns about the way we are collecting or using your personal data, you can raise your concern with us in the first instance or directly with the Information Commissioner’s Office at